Become a SkyWest Ticket and Gate Agent

Ticket and Gate agents are a part of the SkyWest customer service team. Their responsibilities include: ticketing and re-booking passengers, boarding flights, assisting passengers with special needs, resolving customer concerns and other duties as assigned. Our customer service agents work at airports across the country and represent SkyWest’s professional and positive image.

Recruiting Events

To receive an invitation to interview, applicants must apply online for open positions. All interviews are subject to time and location changes. Detailed information regarding the group interviews will be communicated to the applicant via email. 

If selected for an interview, applicants must arrive on time as doors will close promptly at the scheduled interview times. Applicants must also bring a copy of their current resume to the interview.

Please keep in mind that SkyWest Airlines is not responsible for any travel expenses to or from group interviews.

When completing the online application, please pay close attention to the background information, which SkyWest requires on all prospective employees. All jobs and statements must be completely accurate and any falsified information provided is means for automatic disqualification. 

The Federal Aviation Administration (FAA) requires SkyWest to inform all applicants that if selected for employment, applicants will be required to complete an FBI fingerprinting packet. The fingerprinting process will show any crime, regardless of whether or not it has been expunged, sealed or committed as a minor. Please disclose, in detail, any necessary information in this section of the application.


Essential Duties and Responsibilities


  • Greet and assist all customers in a prompt, friendly and courteous manner
  • Present a professional and positive image of SkyWest Airlines 
  • Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers 
  • Check and accept passenger baggage 
  • Board/deplane flights and escort passengers to and from aircraft as needed, includes pushing wheelchairs and assisting other passengers with additional needs
  • Comply with all safety procedures and airline policies 
  • Provide accurate gate, flight arrival and departure information, as well as answer general inquires 
  • Assist unaccompanied minors and passengers with special needs, resolve customer concerns and perform other duties as assigned 
  • Maintain thorough knowledge of policies and processes pertaining to unaccompanied minors, law enforcement officers, hazmat, airfreight acceptance and other regulatory requirements
  • Provide clear and accurate communication to passengers, agents, flight crews and vendors