Cross Utilized Agent Career Guide
Cross Utilized Agents are a part of the SkyWest customer service team and are responsible to carry out the duties of ramp and ticket and gate agents. Those combined responsibilities include: checking in and ticketing passengers, escorting passengers to the aircraft, general customer assistance to passengers, marshaling aircraft, loading/unloading and sorting freight and baggage, servicing aircraft, and other duties as assigned. Our customer service agents work at airports across the country and represent SkyWest’s professional and positive image.
To receive an invitation to interview, applicants must apply online for open positions. All interviews are subject to time and location changes. Detailed information regarding the group interviews will be communicated to the applicant via email.
If selected for an interview, applicants must arrive on time as doors will close promptly at the scheduled interview times. Applicants must also bring a copy of their current resume to the interview.
Please keep in mind that SkyWest Airlines is not responsible for any travel expenses to or from group interviews.
When completing the online application, please pay close attention to the background information, which SkyWest requires on all prospective employees. All jobs and statements must be completely accurate and any falsified information provided is means for automatic disqualification.
The Federal Aviation Administration (FAA) requires SkyWest to inform all applicants that if selected for employment, applicants will be required to complete an FBI fingerprinting packet. The fingerprinting process will show any crime, regardless of whether or not it has been expunged, sealed or committed as a minor. Please disclose, in detail, any necessary information in this section of the application.