SkyWest's extended ground delay program plans require an aircraft to return back to the gate, or to remote parking away from the gate, before it spends three hours (for domestic flights) or four hours (for International flights) on the tarmac unless:
- The Pilot-in-Command (PIC) determines there is a safety or security risk to deplaning passengers, such as a weather event or an air traffic control or government directive; or,
- ATC (Air Traffic Control) advises the PIC that a return to the gate, or allowing passengers to deplane at a location other than the gate, would significantly disrupt airport operations.
SkyWest Flight Control office will work closely with our flight crew, local station operations, and the major partner's Operation Control Center to proactively manage delays and ensure the comfort and safety of passengers in the following ways:
- Make timely announcements regarding the flight status-from the time SkyWest becomes aware of the delay, and every 30 minutes thereafter
- Allow customers to use cell phones and laptop computers and move freely about the cabin, in accordance with safety and federal guidelines
- Make every reasonable effort to ensure the aircraft is properly serviced and appropriately provisioned, based on factors such as aircraft type and trip length
- Provide snacks and beverages to passengers if a delay exceeds 2 hours, when it is safe and sensible to do so
- Flight deck/In-Flight crew will monitor passenger and cabin conditions and notify SkyWest operational officials to change the course of action when necessary. This will include the provision of any needed medical attention.
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