Cross Utilized Agent


Career Guide

SkyWest cross utilized agents are responsible to carry out the duties of ramp, customer service/ticket and gate agents. The combined responsibilities include: checking in and ticketing passengers, escorting passengers to the aircraft, resolving customer complaints, general customer assistance to passengers, marshaling aircraft, loading/unloading, and sorting freight and baggage. Duties also include servicing aircraft, assisting with pushback and towing to/from the gate, deicing and other duties as assigned. Cross utilized agents interact directly with our customers, and should represent SkyWest’s professional and positive image at all times.           

To be considered for a cross utilized agent position, you must meet the following requirements:

  • Be at least 18 years of age
  • Possess strong communication skills
  • Be a U.S. citizen or show proof of right to work in the U.S.
  • Possess a high school diploma or GED
  • Able to type 30 words per minute
  • Possess a valid driver’s license
  • Able to lift 60 lbs. comfortably and continuously   
  • Able to fluently read, write, speak and understand English
  • A friendly and outgoing personality
  • Able to work in stressful situations and tight time constraints
  • Self-motivated and a team player
  • Able to work nights, weekends, holidays and varying schedules
  • Able to proficiently use a computer
  • Able to successfully complete a background investigation, including FBI fingerprints, criminal history and pre-employment drug test

Essential Duties and Responsibilities of a Cross Utilized Agent:

  • Greet and assist all customers in a prompt, friendly and courteous manner
  • Provide ticketing assistance, including issuing boarding passes and updating passenger reservations, check baggage, provide flight arrival and departure information, and answer general inquiries
  • Load and unload aircraft; transfer cargo (including luggage) to other gates, other airlines and to passengers
  • Assist unaccompanied minors and passengers with special needs, resolve customer complaints and perform other duties as assigned
  • Maintain thorough knowledge of policies and processes pertaining to unaccompanied minors, law enforcement officers, hazmat, airfreight acceptance and other regulatory requirements
  • Responsible for maintaining safety and security of the ramp at all times
  • Monitor customer safety during boarding and deplaning, and assist customers in a friendly and courteous manner
  • Marshal aircraft on the ramp (includes directing, assisting and parking all arriving, departing and towed aircraft)
  • Observe safe ground handling procedures and maintenance of ground service equipment, including the performance of equipment checks
  • Comply with all safety procedures and airline policies
  • Responsible for courteous, prompt, accurate and careful handling of customer baggage, airfreight and company material; continuous lifting, loading/unloading, sorting & transfer of baggage, freight and company material
  • Service aircraft as needed (e.g. aircraft lavatories, potable water, window wash, deicing and commissary items)
  • Assist in ramp set up and storage of equipment and baggage
  • Coordinate the weight and balance load planning of aircraft
  • Accept and process air cargo at the ticket counter, load cargo on the baggage carts and aircraft
  • Provide clear and accurate communication to passengers, agents, flight crews and vendors
  • Assist with airport station cleaning
  • Other duties as assigned by supervisor and manager

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