- Offering the lowest fare available.
SkyWest Airlines operates flights on behalf of Delta Air Lines operated by SkyWest, United Express, Alaska Airlines operated by SkyWest and US Airways Express. SkyWest does not perform any reservation or ticketing functions. Instead, these are provided by our partners. Each partner airline intends to offer its customers the lowest published fares for the flight, date and class of service requested. Reservations may be made over the telephone, at airport ticket counters or online on each partner's website.
Reservations for Delta Air Lines operated by SkyWest be obtained through Delta Air Lines by calling 800-221-1212 or via the website at
www.delta.com.
Reservations for United Express flights can be obtained through United Airlines by calling 800-241-6522 or via the website at
www.united.com.
Reservations for Alaska Airlines operated by SkyWest can be obtained through Alaska Airlines by calling 800-252-7522 or via the website at
www.alaskaair.com.
Reservations for US Airways Express flights can be obtained through US Air at 1-800-428-4332 or
www.usair.com.
- Notifying customers of known delays, cancellations and diversions.
SkyWest Airlines intends to provide full and timely information of the status of delayed, canceled or diverted flights. SkyWest gate agents and flight crews will provide consistent, timely updates on the status of flights and the circumstances surrounding flight delays and/or cancellations. Customers can access real time flight information by calling appropriate partner's toll free automated flight status line or via their website.
For Delta Air Lines, please call 800-325-1999 or via the website at
www.delta.com.
For United Airlines, please call 800-241-6522 or via the website at
www.united.com.
For Alaska Airlines, please call 800-252-7522 or via the website at
www.alaskaair.com.
- Delivering passenger baggage on time.
SkyWest Airlines will make every effort to ensure passengers' belongings arrive with them on the same flights. In the event of a delay, passengers will be reimbursed for reasonable toiletry items and essentials for the time they are without their belongings. Please click on the appropriate link below for the baggage policies that pertain to your travel.
Review Delta and/or Delta Connection baggage information at
www.delta.com.
Review United and/or United Express baggage information at
www.united.com.
To track your delayed baggage please visit the applicable carrier's website below:
- Allowing reservations to be held without payment or canceled without penalty for an amount of time, as defined by the applicable partner.
As stated in point #1 of this plan, reservation and ticketing functions are provided by Delta, United and Alaska. Please contact the appropriate carrier for specific fare information and rules that apply.
Reservations for Delta Connection can be obtained through Delta Air Lines at 800-221-1212 or via the website at
www.delta.com.
Reservations for United Express flights can be obtained through United Airlines at 800-241-6522 or via the website at
www.united.com.
Reservations for flights on Alaska Airlines operated by SkyWest Airlines can be obtained by calling 800-252-7522 or via the website at
www.alaskaair.com.
Reservations for US Air Express flights can be obtained by calling 1-800-248-4322 or via the website at
www.usair.com.
- Providing prompt ticket refunds.
All ticketing and refunds for SkyWest flights are handled and processed by the applicable partner Delta, United and Alaska. Each partner intends to provide prompt refunds for Delta Air Lines operated by SkyWest, United Express and/or Alaska tickets.
With questions regarding refunds, please contact the appropriate carrier:
- Properly accommodating SkyWest customers who have special needs, including individuals with disabilities, with the level of attention, respect, and care they deserve, including during tarmac delays.
SkyWest Airlines complies with all provisions of the Air Carrier Access Act. SkyWest will conduct ongoing training for employees who work in all customer contact positions to ensure that all customers with special needs receive the level of service they deserve and should expect. When booking your reservations, please notify the reservations agent of any special needs you have or, if booking online, select your special needs requirements when you reserve your travel. This will alert employees to your circumstances so they can better assist you when you travel. In addition, SkyWest designates trained Complaint Resolution Officials to ensure the rights of customers with disabilities are protected.
For more information regarding available assistance to our customers with special needs, please visit
www.skywest.com.
For additional policies regarding Delta Connection flights, please visit
www.delta.com.
- Meeting the essential needs of our customers during lengthy tarmac delays.
SkyWest Airlines prides itself on being on-time. Despite our best efforts to ensure that our flights arrive and depart as scheduled, factors such as weather and air traffic congestion can affect operations from time to time. When these situations arise SkyWest will do everything possible to minimize delays as stated in our Tarmac Delay Contingency Plan.
For SkyWest's Tarmac Delay Contingency Plan, please visit:
www.skywest.com.
For Delta's Tarmac Delay Contingency Plan, please visit:
www.delta.com.
For United's Tarmac Delay Contingency Plan, please visit:
www.united.com.
For US Airways Tarmac Contingency Plan click here:
www.usair.com.
- Treating passengers who are denied boarding due to oversales with fairness and consistency in accordance with DOT Regulations and our airline partners' policies and procedures.
Upon request, SkyWest will advise you if a flight is oversold, and we will provide our policies and procedures for denied boarding. If you are denied boarding, you will be booked on the next available flight to your original destination and be compensated in accordance with DOT requirements.
For information on denied boarding policies please click the appropriate airline link below:
For policies regarding Delta and/or Delta Connection flights, please visit
www.delta.com.
For policies regarding United and/or United Express flights, please visit
www.united.com.
- Disclosing travel itinerary, cancellations, frequent flyer rules and aircraft configurations.
Whether you travel on a SkyWest Airlines flight operated on behalf of Delta Air Lines or United Express, or Alaska Airlines operated by SkyWest, you will be provided with the most up-to-date information regarding your travel. SkyWest will do our best to provide accurate information about your travel itinerary. Please visit the appropriate partner's website to get the most current information regarding policies, including frequent flyer rules, aircraft information and more.
For Delta and/or Delta Air Lines operated by SkyWest flights, please click the appropriate link(s) below:
For United and/or United Express flights, please click the appropriate link(s) below:
For Alaska Airlines operated by SkyWest flights, please click the appropriate link(s) below:
- Ensuring good customer service from our partners.
Whether you travel on a SkyWest Airlines flight operated on behalf of Delta or United Express, or Alaska Airlines operated by SkyWest, we will strive to ensure that your experience is consistent in terms of delivering the highest standards of safety, reliability, and helpful courteous service. SkyWest will work closely with each of our partners to ensure their customer service policies and training align with our commitments to you.
- Ensuring responsiveness to customer complaints.
Feedback from our customers is very important to us. When our customers have questions or complaints, we will respond within 30 days. You may write to the SkyWest Customer Relations Department at the following address:
SkyWest Airlines Customer Relations
444 South River Road
St. George, Utah 84790
If you'd prefer, you can use the following online contact forms:
- In the event of a canceled or misconnected flight, SkyWest intends to do everything possible to mitigate our customers' inconveniences in accordance with our major partners' policies and procedures.
SkyWest trains and expects customer service agents to do everything possible to help keep your inconveniences to a minimum when flight schedules are interrupted. We will do our best to keep you informed about the status of your flight when there is an operational irregularity. We will provide meal and overnight accommodations when flights are canceled due to factors within our control such as mechanical, station or flight crew issues. In the event of a lengthy tarmac delay (more than two hours) or flight diversion, we will provide water and snacks, and ensure basic needs are met. In some cases, ground transportation to your final destination, in lieu of air travel, may be included.
