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- Offering the lowest fare available
SkyWest Airlines operates flights on behalf of Delta Connection, United Express, and in partnership with AirTran. SkyWest does not perform any reservation or ticketing functions. Instead, these are provided by our partners. Each airline intends to offer customers who contact their reservations systems via telephone, at airport ticket counters, or their online reservation systems, the lowest published fare for which customers are eligible, for the date, flight, and class of service requested.
Reservations for Delta Connection can be obtained through Delta Air Lines at 1-800-221-1212 or via the website at
www.delta.com.
Reservations for United Express flights can be obtained through United Airlines at 1-800-241-6522 or
www.united.com.
Reservations for SkyWest in partnership with AirTran flights can be obtained through AirTran at 1-800-247-8726 or
www.airtran.com.
- Notifying customers of known delays, cancellations and diversions
SkyWest Airlines intends to provide full and timely information of the status of delayed, canceled, or diverted flights. SkyWest gate agents and flight crews will provide consistent, timely updates on the status of flights and the circumstances surrounding flight delays and/or cancellations. Customers can access real time flight information by calling appropriate partner's toll free automated flight status line.
For Delta Air Lines please call 800-325-1999 or visit www.delta.com
For United Airlines please call 800-241-6522 or visit
www.united.com
For AirTran Airlines please call 800-247-8726 or visit www.airtran.com
- Delivering passenger baggage on time
SkyWest Airlines will make every effort to ensure passengers' belongings arrive with them on the same flights. In the event of a delay, passengers will be reimbursed for reasonable toiletry items and essentials for the time they are without their belongings. Please click on the appropriate link below for the baggage policies that pertain to your travel.
For Delta and/or Delta Connection baggage, go to www.delta.com.
For United and/or United Express baggage, go to
www.united.com.
For AirTran baggage, go to www.airtran.com.
To track your delayed baggage please visit the applicable carrier's website below:
For Delta and/or Delta Connection baggage, go to www.delta.com.
For United and/or United Express baggage, go to www.united.com.
For AirTran baggage tracking, go to www.airtran.com.
- Allowing reservations to be held without payment or cancelled without penalty for an amount of time, as defined by applicable partner
As stated in point # 1 of this plan, reservation and ticketing functions are provided by Delta, United, and AirTran. Please contact the appropriate carrier for specific fare information and rules that apply.
Reservations for Delta Connection can be obtained through Delta Air Lines at 1-800-221-1212 or via the website at
www.delta.com.
Reservations for United Express flights can be obtained through United Airlines at 1-800-241-6522 or via the website at
www.united.com
Reservations for SkyWest, in partnership with AirTran flights can be obtained through AirTran at 1-800-247-8726 or via the website at
www.airtran.com
- Providing prompt ticket refunds
All ticketing and refunds for SkyWest flights are handled and processed by the applicable partner Delta, United, and AirTran. Each partner intends to provide prompt refunds for SkyWest Delta Connection, United Express, and/or AirTran tickets.
Please contact the appropriate carrier or visit the appropriate website below.
For Delta Connection visit www.delta.com.
For United Express visit www.united.com
For AirTran visit www.airtran.com
- Properly accommodating SkyWest customers who have special needs, including individuals with disabilities, with the level of attention, respect, and care they deserve, including during tarmac delays.
SkyWest Airlines complies with all provisions of the Air Carrier Access Act. SkyWest will conduct ongoing training for employees who work in all customer contact positions to ensure that all customers with special needs receive the level of service they deserve and should expect. When booking your reservations, please notify the reservations agent of any special needs you have or, if booking online, select your special needs requirements when you reserve your travel. This will alert employees to your circumstances so they can better assist you when you travel. In addition, SkyWest designates trained Complaint Resolution Officials to ensure the rights of customers with disabilities are protected.
For more information please regarding available assistance to our customers with special needs please visit
www.skywest.com
For additional policies regarding Delta Connection flights please visit
www.delta.com.
For United Express flights please visit united link www.united.com.
For SkyWest, in partnership with AirTran flights please visit www.airtran.com.
- Meeting the essential needs of our customers during lengthy tarmac delays.
SkyWest Airlines prides itself on being on-time. Despite our best efforts to ensure that our flights arrive and depart as scheduled, factors such as weather and air traffic congestion can affect operations from time to time. When these situations arise SkyWest will do everything possible to minimize delays as stated in our Tarmac Delay Contingency Plan.
For SkyWest's Tarmac Delay Contingency Plan visit: www.skywest.com.
For Delta's Tarmac Delay Contingency Plan visit: www.delta.com.
For United's Tarmac Delay Contingency Plan visit: www.united.com.
For AirTran's Tarmac Delay Contingency Plan visit: www.airtran.com.
- Treating passengers who are denied boarding due to oversales, with fairness and consistency in accordance with DOT Regulations and our airline partners' policies and procedures.
Upon request, SkyWest will advise you if a flight is oversold and we will provide our policies and procedures for denied boarding. If you are denied boarding you will be booked on the next available flight to your original destination and be compensated in accordance with DOT requirements.
For information on denied boarding policies please click the appropriate airline link below.
For policies regarding Delta and/or Delta Connection flights, go to
www.delta.com.
For policies regarding United and/or United Express flights, go to
www.united.com.
For policies regarding AirTran flights, go to
www.airtran.com.
- Disclosing travel itinerary, cancellations, frequent flyer rules, and aircraft configurations
Whether you travel with SkyWest/Delta Connection, United Express/SkyWest, or SkyWest, in partnership with AirTran, you will be provided with the most up to date information regarding your travel. SkyWest will do our best to provide accurate information about your travel itinerary. Please visit us at the appropriate partner's website to get the most current information regarding our policies including frequent flyer rules, aircraft information and more.
For Delta and/or Delta Connection flights visit:
Travel Itinerary,
Cancellations or
Frequent Flyer Rules.
For United and/or United Express flights visit:
Travel Itinerary,
Cancellations or
Frequent Flyer Rules.
For AirTran flights visit:
Travel Itinerary,
Cancellations or
Frequent Flyer Rules.
- Ensuring good customer service from our partners
Whether you travel via SkyWest/United Express, SkyWest/Delta Connection, or SkyWest, in partnership with AirTran, we will strive to ensure that your experience is consistent in terms of delivering the highest standards of safety, reliability, and helpful courteous service. SkyWest will work closely with each of our partners to ensure their customer service policies and training align with our commitments to you.
- Ensuring responsiveness to customer complaints
Feedback from our customers is very important to us. When our customers have questions or complaints we will respond within 30 days. You may write to the SkyWest Customer Relations Department at the following address:
SkyWest Airlines Customer Relations
444 South River Road
St. George, Utah 84790
If you'd prefer, you can use the following online contact forms.
For Delta Connection travel please go to:
Delta Air Lines Customer Care
For United Express travel please go to:
United Airlines Customer Relations
For SkyWest, in partnership with AirTran go to:
AirTran General Contact
- In the event of a canceled or misconnected flight SkyWest intends to do everything possible to mitigate our customers' inconveniences in accordance with our major partners' policies and procedures.
SkyWest trains and expects customer service agents to do all possible to help keep your inconveniences to a minimum when flight schedules are interrupted. We will do our best to keep you informed about the status of your flight when there is an operational irregularity. We will provide meal and overnight accommodations when flights are cancelled due to factors within our control such as mechanical, station, or flight crew issues. In the event of a lengthy tarmac delay (over 2 hours) or flight diversion we will provide water and snacks, and ensure basic needs are met. In some cases ground transportation to your final destination in lieu of air travel may be included.
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