Description:
Cross Utilized Agents are responsible for both Ramp and Customer Service Agent duties. The combined duties of both positions include: Checking in and ticketing passengers, escorting passengers to aircraft, resolving customer complaints, proficient use of computer, general customer assistance to passengers, marshaling aircraft in the gate, loading, unloading and sorting freight and baggage. Servicing aircraft lavatories and potable water, pushback plane from the gate, deicing and other duties as delegated. They are also responsible to consistently present a professional and positive image of SkyWest Airlines.

Essential Duties and Responsibilities:

• Deliver comat
  
• Load and unload luggage on aircraft
  
• Utilize lost baggage procedures in the United computer
  
• Airport cleaning
  
• Early morning and late night shifts
  
• Greet and assist all customers in a prompt, friendly, and courteous manner
  
• Provide ticketing and reservations, check baggage, issue boarding passes, boarding and gate information, re-booking of passengers, flight arrival and departure information and answer general inquiries accurately
  
• Assist special needs passengers, resolve customer complaints and other duties as delegated
  
• Maintain thorough knowledge and handling of unaccompanie minors, law enforcement officers, Hazmat and airfreight acceptance guidelines.
  
• Responsible for maintaining safety and security of the ramp at all times
  
• Monitor customer safety during boarding and deplaning, and assist customers in a friendly and courteous manner
  
• Marshall aircraft on the ramp (includes directing, assisting and parking all arriving, departing and towed aircraft)
  
• Transfer baggage to all airlines
  
• Observe safe ground handling procedures and maintenance of ground handling equipment, including the performance of equipment checks
  
• Comply with all safety procedures and Station Policies
  
• Responsible for courteous, prompt, accurate and careful handling of customer baggage, airfreight and COMAT (continuous lifting, loading/unloading, sorting and transfer of baggage, freight and COMAT)
  
• Service aircraft as needed (aircraft lavatories, portable water, window wash, de-icing and commissary items
  
• Assist in ramp set-up and storage of equipment and baggage
  
• Weight and balance/load planning
  
• Air Cargo processing acceptance at the ticket counter, loading of Cargo to the baggage carts and aircraft
  
• Security screening of passengers and their baggage
  
• Clear and accurate communication with passengers, agents, flight crew, and vendors
  
• Other duties as assigned by Manager