Ticket & Gate Agent

Career Guide

SkyWest Customer Service ticket and gate agents are responsible for ticketing and re-booking passengers, boarding flights, assisting passengers with special needs, resolving customer concerns and other duties as assigned. Customer Service ticket and gate agents interact directly with our customers, and should represent SkyWest’s professional and positive image at all times.

To be considered for a Customer Service ticket and gate agent position, applicants must meet the following requirements:

  • Be at least 18 years of age 
  • Possess strong communication skills 
  • Possess a high school diploma or GED 
  • Be a U.S. citizen or upon hire show proof of right to work in the U.S. 
  • Able to type 30 words per minute 
  • Able to proficiently use a computer 
  • Possess a valid driver’s license 
  • Able to lift 30-60 lbs. routinely with or without a reasonable accommodation
  • Able to fluently read, write, speak and understand English  
  • Have a friendly, outgoing and enthusiastic personality
  • Able to work in stressful situations and tight time constraints 
  • Be self-motivated and a team player 
  • Able to work nights, weekends, holidays and varying schedules
  • Able to successfully complete a background investigation, including FBI fingerprints, criminal history and pre-employment drug test  

Essential Duties and Responsibilities of an Airline Ticket and Gate Agent:

  • Greet and assist all customers in a prompt, friendly and courteous manner 
  • Present a professional and positive image of SkyWest Airlines 
  • Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers 
  • Check and accept passenger baggage 
  • Board/deplane flights and escort passengers to and from aircraft as needed, includes pushing wheelchairs and assisting other passengers with additional needs
  • Comply with all safety procedures and airline policies 
  • Provide accurate gate, flight arrival and departure information, as well as answer general inquires 
  • Assist unaccompanied minors and passengers with special needs, resolve customer concerns and perform other duties as assigned 
  • Maintain thorough knowledge of policies and processes pertaining to unaccompanied minors, law enforcement officers, hazmat, airfreight acceptance and other regulatory requirements
  • Provide clear and accurate communication to passengers, agents, flight crews and vendors

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